Road or cycle path - report a fault

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Go to Hertfordshire.gov.uk

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Select which highway most accurately describes where the light is?

Site Name

Town

Location

tab_lighting

TYPE

FEATURE_GP

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ASSET_ID

SITE_CODE

SITE_ADDRE

LOCATION

Show us on the map exactly where the fault is.

Faults reported in the last 6 months are shown as: = Outstanding faults closed
faults = Closed / resolved faults

Use of this data is subject to terms and conditions. OS OpenData™ Contains Ordnance Survey data © Crown copyright and database right 2025. © Local Government Information House Limited copyright and database rights 2025 AC0000849954. Contains National Statistics data © Crown copyright and database rights 2025. Aerial Photography © Copyright GeoPerspectives. Contains public sector information licensed under the Open Government Licence v1.0.

Carry on without the map

Use the map if you can – that makes it quicker for us to find the fault.

What type of fault do you want to report?

Fault Category

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Fault Type

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Enter full road name

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Search Results

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If your spelling is correct and you still cannot locate the street then please contact Hertfordshire county council on 0300 123 4047 to report the fault.

Street name

Town

text K4591Q04

text T5W5D086

text X1A1JUL6

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text AF30OR87

text RTB172W6

text TBW50906

Please provide more details about your selected fault type: Pothole

crack in surface

Where is the crack?

Please select an option

How wide is it?

Please select an option

Less than 10mm More than 10mm

Please provide more details about your selected fault type: Pothole

Is the kerb, edging or channel damaged or missing?

Please select an option

Missing Damaged

What is the degree of damage?

Please select an option

Chipped Cracked / rocking Shattered (trip hazard)

Please provide more details about your selected fault type: Pothole

Where is the problem with the road hump?

Please select an option

Lane of travel Full width of road Centre of road

What is the type of speed hump?

Please select an option

Tarmac / brick speed hump Preformed plastic speed hump

What is the degree of damage?

Please select an option

Section missing/damaged Protruding obstruction on the carriageway

Please provide more details about your selected fault type: Pothole

Where is the surface damage?

Please select an option

Is there clear excessive depreciation in the ground? e.g. – depth greater than 150mm and diameter greater than 300mm

Please select an option

Yes No

divert pothole

Based on your selections this is not classed as a sink hole / large void, please click here to log this as a pothole.

Please provide more details about your selected fault type: Pothole

Is the cover causing a noise nuisance?

Please select an option

Yes No

loose/broken Q/A section

What is the problem with the cover?

Please select an option

Loose or rocking Damaged or broken Collapsed, missing, dislodged or open

Where is the cover?

Please select an option

Is the cover for a gully, manhole or other?

Please select an option

Gully Manhole Other

Are there signs, cones and/or barriers around the damage?

Please select an option

Yes No

Please provide more details about your selected fault type: Pothole

non cycle route

How much has the cover sunk?

Please provide your best estimate

Please select an option

Less than 50mm Less than 40mm 50mm – 100mm 40mm - 100mm Greater than 100mm

Is the cover for a gully, manhole or other? Gully Manhole Other

Please provide more details about your selected fault type: Pothole

What type of missing/faded road marking do you wish to report

Does the location in question include one of the below types of marking?

Pedestrian crossing markings, Markings at crossroads, Stop Lines, Double white lines, No-Entry markings, School Keep Clear markings

Yes No

Does the location in question include one of the below types of marking?

Markings at major junctions/interchanges, Mini-roundabout markings, Give-way markings at Y junctions (not T junctions), Turn right/left or ahead only markings, Markings where a lane reduction occurs, Markings on an unlit section of highway with a speed limit of 50mph+

Yes No

Where is the problem with the markings

Please select an option

What marking is missing or faded?

Please select an option

These faults are managed by the District and Borough Councils rather than the County Council. Please report these to your District or Borough Council. You can view their contact details here.

If a Disabled Parking Bay needs to be remarked please re-apply here.

Please provide more details about your selected fault type: Pothole

Where is the mud?

Please select an option

How widespread is the mud?

Please select an option

Single patches, less than 2m Continuous patches, greater than 2m

Is it on a straight road, bend / juntion?

Please select an option

Straight Bend / junction

What is causing the mud on the road or cycle lane?

Please select an option

Vehicles A property A site

Please provide more details about your selected fault type: Pothole

Where is the pothole?

Please select an option

How deep is it?

Please give best estimate

Please select an option

Less than 40mm Less than 50mm 40mm - 100mm 50mm - 100mm Greater than 100mm

How wide is it?

Please give best estimate

Please select an option

Less than 300mm More than 300mm

Are there chunks of material on the road around the size of a tennis ball?

Please select an option

Yes No

Please provide more details about your selected fault type: Pothole

Where is the slippery surface

Please select an option

What has damaged the surface?

Please select an option

Fire Spillage Other

What material has been spilt? e.g. oil, stones, diesel, petrol etc

Please provide more details about your selected fault type: Pothole

Where is the sign / barrier?

Please select an option

Is it causing an obstruction?

Please select an option

Yes - Obstruction to carriageway Yes - Obstruction to footway / private access No

complete

Are the roadworks complete?

Please select an option

Yes No

whose signs

Whose roadworks / signs / barrier are they?

Please select an option

Highways / Ringway / Hertfordshire county council Utility companies, e.g. Thames water / BT Unknown

permint no

If there is a permit number please state:

Please provide more details about your selected fault type: Pothole

Where is the uneven surface?

Please select an option

What is the length of the uneven road surface?

Please give best estimate

Please select an option

Less than 10m Greater than 10m

Please provide more details about your selected fault type: Pothole

Is it causing an obstruction on the carriageway / footway? Yes No

Where is the damaged / missing barrier?

Please select an option

Edge of road Central reservation

Is it causing an obstruction on the carriageway / footway?

Please select an option

Yes No

Has the barrier been knocked down or damaged?

Please select an option

Knocked down Damaged

Please confirm

I confirm this the road is slippery due to a worn surface, not a slippery surface due to oil / leaves / ice or snow

If you require slippery road due to oil / petrol / diesel etc, then click back and select "Road traffic incident (spillage, surface damage by fire etc.)" from the fault type option or click here to reload the form and pre select the correct option.

Please provide more details about your selected fault type: Pothole

Where is the slippery surface?

Please select an option

What is the length of the slippery surface?

Please provide your best estimate

Please select an option

Less than 10m Greater than 10m

Please provide more details about your selected fault type: Pothole

Where is the damaged / missing stud or catseye?

Please select an option

Pedestrian crossing Edge of road Centre of road

Please provide more details about your selected fault type: Pothole

Where is the abrupt level difference?

Please select an option

What is the depth of the level difference?

Please select an option

Less than 50mm 50mm - 100mm Less than 40mm 40mm - 100mm Greater than 100mm

What best describes the section of road?

Fault category:
Fault type:
Location: ,

Location description For example: Going towards Hatfield, opposite the cinema, near the A1 sign

Location description As you are making a report without using the map, please give us as much information as possible about the location of the fault. Including its whereabouts on the road/footway, and any notable landmarks. For example: Going towards Hatfield, opposite the cinema, near the A1 sign

Location description

Please provide details

Please describe the fault The more detail you give us the better.

Please only report details for the one fault here. If you have more than one, you will need to create a seperate report
If possible, attach a wide angle and close-up photo but do not put yourself at risk of taking these

Fault details

Please provide details

Attach up to five photos

File size limit:10MB. No special characters (&, #, * etc)

Agent Details

Accept or Reject? Accept Reject

Highways Fault Report rejected.

Highways Fault Report accepted.

agent/citizen agent citizen

awaitingApproval - is in tier 2 queue? Yes No

viewmode update (U) readonly (R)

Your details

Leave your email address and we'll update you on this fault.

Are you sure you wish to report this fault anonymously?

If you provide your contact details we can keep you informed of progress on this fault.

Alternatively you can register on our portal to be able to track faults.

Email address

Please provide a valid email address

Confirm email address

Email addresses do not match

Sometimes it's helpful if we can call you when we are on-site however we will only call if we need more information.

Phone number

This field will only accept up to 11 numerical characters.

You have not provided us with any contact details. This means we cannot contact you to provide updates on progress of the resolution of your fault, or if we need any more details.

Please provide an email address so that we can send you updates on this fault:

Email:

Confirm Email:

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Thank you for subscribing to a Highways fault. By subscribing you help reduce the amount of duplicate reports we need to handle.

The reference number you have subscribed to is .

You will receive any further email updates on this fault now.

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Motorway\Trunk Roads

Motorways and trunk roads are repaired and managed by National Highways.

Please contact them to report an issue.

General enquiries: 0300 123 5000

To log a new fault at a different location, please return to the start page.

Thank you for reporting a highway fault on

Fault type:
Your description:
Location: ,

Thanks for telling us about this issue.

We will use the information you provided to determine how urgent the fault is.

Urgent or hazardous faults will be responded to in line with our response timescales for repairs.

Other faults will form part of our future works programme but unfortunately, we are unable to provide repair timescales for these.

If you have provided email details, we will let you know when any action will be taken.

All reported faults in Hertfordshire are assessed against our highways defect management approach (DMA) policy which has been agreed through a democratic process.

Thank you for reporting a highway fault on

Fault type:
Your description:
Location: ,

Thanks for telling us about this issue.

We will use the information you provided to determine how urgent the fault is.

Urgent or hazardous faults will be responded to in line with our response timescales for repairs.

Other faults will form part of our future works programme but unfortunately, we are unable to provide repair timescales for these.

If you have provided email details, we will let you know when any action will be taken.

All reported faults in Hertfordshire are assessed against our highways defect management approach (DMA) policy which has been agreed through a democratic process.

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Road or cycle path - report a fault

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A number of our forms and maps are currently unavailable. We're working to get things back up and running asap. Please try again later.

These faults are managed by the District and Borough Councils rather than the County Council. Please report these to your District or Borough Council. You can view their contact details here.

If a Disabled Parking Bay needs to be remarked please re-apply here.